French Customer Support Agent - Part Time

col-wideJob Description:

For one of the biggest names in home security, we are looking for French customer support gurus! Do you thrive helping customers, are you looking for a part-time position in Barcelona? this one is for you!TasksWe are looking for Customer Support Agents French, wanting to develop professionally with a leading outsourcing company in the sector.**As a Customer Support Agent your responsibilities will be**:- Help clients identify and understand technical problems.- Identify the causes of possible technical problems.- Review information collected during calls to improve service.- Guiding the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls).- Generate appointments with technicians when the issue cannot be resolved remotely.- Build customer loyalty and offer them new products.**Requirements**:**To be successful in this role you need**:- Native level of French.- Know how to identify problems and find a solution.- Sales oriented person.- Desirable CRM or sales experience.- Person interested in B2C sales and technology.**Benefits**:**What do we offer**:- Part-time (20, 25, 30 or 35 hours/week) afternoon shifts until 22.00, from Monday to Sunday- Continuous training and development program- Employment with the world's largest provider of contact center services- Excellent work environment, great colleagues, social arrangements and personal development- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamLocationBarcelona (Spain)