Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Relations Executive - MadridEbury Madrid - 4 days a week office based working
About the JobWe are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
About YouA passionate individual with a strong interest in client servicingPrepared to go the extra mile to exceed customer expectations and experienceDesire to deliver best in class service, to support our industry-leading offeringStrong written and verbal communication skillsStrives in high pressure/pace environmentAbility to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)Managing workload around tight time constraintsConfidence in liaising and mediating between multiple internal departments to find solutionsConfidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skillsHave the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clientsResolve client issues as they ariseAbility to multitask/prioritise - working around the daily deadlineCommercial AwarenessConfidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implicationsEye for DetailDealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly keyHelping clients identify issues preemptively (e.g. payment dates, banking data etc.)Drive to Solve ProblemsSelf-starter with the initiative and ability to 'get stuck in'Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to endInterest in currency markets helpfulExperience with Microsoft suite (particularly excel)RoleYou will be looking after a portfolio of 300 clients who will be trading online through our EBO platform. You will have an understanding of clients' business activity/core business, FX needs. Making sure clients have Ebury as their main platform for trading and making payments internationally.
RequirementsLanguage - Spanish Fluency or C2 level, English Fluency B2 level or aboveSales skills / experience is a PLUSKnowledge of FX (Of course...)Knowledge of all products Ebury does offerBeing able to adapt in a constant evolving and challenging environmentWhat We Can Offer YouA career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.A clear path for progression, mapped out by your individual goals and personal objectives.The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.The opportunity to service and develop your own book of clients.A support structure that will drive you to succeed in your next goal.About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
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