Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Relations Executive - Madrid Ebury Madrid - 4 days a week office based working
About the Job We are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
About You A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations and experience
Desire to deliver best in class service, to support our industry-leading offering
Strong written and verbal communication skills
Strives in high pressure/pace environment
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Managing workload around tight time constraints
Confidence in liaising and mediating between multiple internal departments to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
Resolve client issues as they arise
Ability to multitask/prioritise - working around the daily deadline
Commercial Awareness Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
Eye for Detail Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
Drive to Solve Problems Self-starter with the initiative and ability to 'get stuck in'
Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to end
Interest in currency markets helpful
Experience with Microsoft suite (particularly excel)
Role You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform. You will have an understanding of clients' business activity/core business, FX needs. Making sure clients have Ebury as their main platform for trading and making payments internationally.
Requirements Language - Spanish Fluency or C2 level, English Fluency B2 level or above
Sales skills / experience is a PLUS
Knowledge of FX (Of course...)
Knowledge of all products Ebury does offer
Being able to adapt in a constant evolving and challenging environment
What We Can Offer You A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
A clear path for progression, mapped out by your individual goals and personal objectives.
The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
The opportunity to service and develop your own book of clients.
A support structure that will drive you to succeed in your next goal.
About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
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