About Glovo: We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day. At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun! We believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Your work-life opportunity: The Implementations Engineer is vital in ensuring that Glovo's customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Glovo's customer service teams are met. We're looking for a technically savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising different platforms and partner portals. They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Glovo users across all verticals.
Be a part of a team where you will:
Implement new configurations in our platform ecosystem (CRM, telephony, Knowledge base, QA tools, LMS...)Monitor, review and consistently optimize processes and platform settings, which includes both CRM integrations and workflows to enhance CRM performanceSupport other teams by building new technical solutions to implement key projectsProactively improve the performance and scalability of our ecosystemAct as a point of contact for bugs and escalation across the contact center technology stack. This includes investigation, efficiently reporting and constant communication with stakeholders to provide visibility on causes, impact, solutions and estimated resolution timesBe on call to provide a 24/7 support (rotation with other team members)Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference You have:
2-3 years experience in similar positionsExperience in a technical support roleCreative skills to build new features with a limited toolsetExperience with Kustomer or other cloud Customer Service CRMs (Zendesk, Salesforce, Zoho Desk)General technical knowledge (network, systems).Some degree of coding experience (ideally JSX/React, Handlebars, Node.Js; but all experience is welcome)Experience on usage of APIsProblem-solving skills: no problem is too small or too bigResults oriented, autonomous and efficientAn empathetic, inclusive and curious attitudeComfortable working in a high growth and high performance start-up with a fast paceProficiency in English Experience our Glovo Life benefits:
Enticing equity plan (if applicable)Top-notch private health insuranceMonthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!Discounted gym membershipsFlexible time off (take the time you need) and hybrid working model (own your time)Enhanced parental leave including nursery support!Online therapy and wellbeing benefit What you'll find when working at Glovo:
Gas: Driven to deliver quality results quicklyGood Vibes: Bring positivity and communicate openlyStay Humble: Self-aware and open to learningCare: Uplift people and the planetGlownership: Act as proud ownersHigh Bar: Focus on Top Performance If you believe you match these values, we look forward to meeting you!
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