.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Financial Operations Graduate León Office - Hybrid: 4 days a week office-based working, 1 day working from home - including shift work in the evenings to support trading in different time zones - evening shifts will be paid an enhanced rate of pay.We are expanding our operations to the north of Spain and we are looking for candidates to drive our dreams in León.Responsibilities: Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs.Completion of payment beneficiaries, in accordance with internal processes.Help clients to resolve questions or issues regarding their transactions and payments, on email, phone, and chat, with empathy and enthusiasm.Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.Take responsibility for assigned tasks and demonstrate end-to-end ownership.Creation and manual enrichment of transaction reporting files.Reconciliation of client funds, FX settlements, and internal cash movements sent and received across Ebury's network of bank accounts.Investigation of unallocated and/or non-received funds, and rejection or escalation as required.Funding client trades, where manual funding is required.Check and confirm status of payments in third-party banking and payment platforms, including SWIFT GPI.Conduct basic updates on client information adhering to the relevant processes and procedures.Communicate the status of tasks to colleagues, supervisors, and managers, and escalate problems swiftly, as needed.Adhere to all internal policies, processes, and procedures.Meeting quality standards and adherence to SLAs.Offer where applicable and seek feedback, learn from mistakes.Requirements: Practice good office etiquette through punctuality, attendance, and behaviour.Proactive, with the ability to work within strict time-frames and under pressure.Diligent, with good attention to detail.Good communication skills, both written and verbal.Speak fluent Spanish and have an advanced level of English.Co-operative, and comfortable working in a team environment.Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures.Motivated, with a desire to make Ebury a success.About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family