About IntouchCXWe're transforming the way people experience customer care, and we want you to be part of this exciting journey!
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
To learn more about us and our culture, follow the link to Our Story.
We're on the hunt for Finance Support Partners who will deliver an amazing client experience; no matter what, to build a foundation of investment, personal finance and stock trading knowledge. We're on a mission to make investing simple and accessible. But we need you to help us keep our users happy and their investments stress-free.
Working as a Bilingual Finance Support Partner (French-English), You Will: Do utmost within your power to solve customer problems!Help users with questions about investments, app navigation, and account setup.Turn "What's going on with my account?!" into "Wow, thanks for the help!"Share your financial knowledge and simplify complex concepts for our user base.Collaborate with our awesome team to solve issues, streamline processes, and make our customer experience legendary.Make a real impact on people's financial journeys while enjoying doing it. What makes you shine: Fluency (Native or Near native) in both French and English, written and spoken.6 months – 1 year of customer service experience.Finance-savvy: Some finance knowledge – maybe you studied it, worked in it, or just love following the markets.People person: You're great at listening, problem-solving, and putting customers at ease.Tech-friendly: Comfortable navigating apps and online tools.Target-oriented: You enjoy working towards exciting team and individual targets – because hitting goals feels awesome!Positive vibes: A can-do attitude and an energy that lights up the (virtual) room.Perks of Joining Us: Competitive salary and benefits package.Medical and life insurance.In & out of hospital benefits and on-site occupational physician.Mental health support line.Brand new accessible offices in Athens center.20-26 paid days off per year.Monthly meal vouchers.Weekly coaching sessions.Career path planning & E-learning career development platform.Team culture where your ideas are valued and your growth is celebrated.Be part of a mission to change the way people think about money!By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
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