This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?The Field Training and Comms Specialist for FCS will be responsible for driving Sales and Account Development (Sales & AD) productivity and success by:
Partnering with Sales & AD teams, mainly but not limited to FCS Europe to understand training needs and be a credible voice for the field.Partner with Field Leadership to identify knowledge and skill gaps across the team and roll out programs to increase productivity and overall field effectiveness.With the Field leaders and the Training and Enablement team, identify sales frameworks and best practices that will be most effective to deliver the content.Delivering and facilitating select training programs, in strong partnership with the Sales & AD teams as well as external vendors to ensure an outstanding, modern and engaging training experience across all parameters of training.Accelerate business performance by supporting the development of the Sales & AD training strategy for new and tenured colleagues, including data driven needs assessments. Implement 2024+ training plan. Ensure all training meets criteria set out by Enterprise Conduct Risk (ECR) & AEMP 88 are met.Facilitate administration and logistics management for training.Collaborating closely with key partners from other lines of business including Marketing, Product, Finance, Risk & UnderwritingDrive key performance indicators to inform and drive success. Tracking performance of training participantsManage Field Communication Channels across FCS to inform our FCS Colleagues and Leadership team across upcoming initiatives, trainings and topics of interest through Newsletters and other official comms channels (eg Slack, Email)Work closely with her FCS Training Colleague in Mexico City to support our FCS audiences across Americas, Europe and APAC.Minimum QualificationsMinimum of 2 years of direct experience in training delivery, sales enablement; experience in marketing, B2B sales/account development/support roles - a strong plus.Proven track record developing successful training programs to accelerate the performance of B2B customer facing teams.Outstanding facilitation skills are a must, coupled with a superior ability to take a large audience 'on a journey' while presentingExperience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead the design and delivery of relevant, timely, and engaging large scale digital/virtual/and experiential training programs.Proven passion for working with a customer orientation and global mindset.Proven ability to project manage multiple tasks, initiatives at the same time in an organized fashion.Strong initiative and problem-solving skills with the ability to exercise mature judgment and prioritization, finding a way around obstacles and challenges with a positive attitude.Strong communication skills (written and verbal), presenting to peers and leaders, stakeholder management, and influencing skills. Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.Ability to work autonomously and effectively in a fast paced, complex, and multi-tasking environment. Flexibility and resilience to respond to changing requirements of the business, comfortable in a fast paced, dynamic environment.Payment industry experience preferred.Fluency in English and SpanishThis role may be subject to additional background verification checks.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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