Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We are currently seeking a Field Technical Support who will be responsible for providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers and verify the operational performance and data quality of systems. You'll be a key member to help drive customer satisfaction and retention.
This position is part of the Customer care located in Barcelona, Catalunya and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the East Area and report to the Service supervisor responsible for Field Service. If you thrive in an amazing role and want to work to build a world-class service organization.
In this role, you will have the opportunity to: Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company.Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment.The essential requirements of the job include: Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages).It would be a plus if you also possess previous experience in: Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.Experience collaborating with internal team members and external customers.Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels.At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.
You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!
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