Overview
Post Date: March 20, Number: WEBWW
Job Function: Field Service
Location: Barcelona, Country: Spain
About the Position
Provide Werfen clients in the designated Area with Instrument Service and Support, including but not limited to installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training, and instrument modification and upgrade activities.
Manage workflow, client interfacing, and company reporting tasks in a diligent and timely manner using the processes, programs, and systems implemented within the company.
Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable the best customer experience, smooth workflow, and proper incident reporting.
Key Accountabilities Service call programming, execution, and reportingRepair parts stock controlUse and control of tools, diagnostic instruments, IT, and communication devices required in company activityCompliance with company processes and directives, following the Ethic CodeSynergy with Sales and Marketing agentsAct autonomously and escalate any situation that may impact customer expectationsAssertive and clear communication with customers and co-workersNetworking / Key Relationships
Maintain proactive relationships with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application/Sales Managers, Service Front and Back office members, logistic department coordinators, and Clients.
Minimum Knowledge & Experience Required for the Position Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipmentDesirable to have data analysis skills, Excel, pivot tablesWorking knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware, and a minimum of pneumatics experienceFluent reading and writing in English and able to hold a basic technical conversationFluent Spanish language speaking and understandingDriver licenseSkills & Capabilities
The ideal candidate for this position will exhibit the following skills and competencies:
Interest and affinity for technical activitiesCurious and eager to learnSystemic, holistic, and hands-on approachProactive, organized, and resoluteOriented to customer serviceAble to empathize with customer needs and expectationsAnalytical skillsIT skillsAble to work in a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and Informatics.
Travel Requirements
Up to 80% of time
Individual Contributor Core Competencies Managing Work: Effectively managing one's time and resources to ensure that work is completed efficientlyEmotional Intelligence Essentials: Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behaviorBuilding Partnerships: Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve resultsDecision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative informationContinuous Improvement: Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutionsContinuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities
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