Field Service Engineer - Pap005

FS EngineerThe EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.Technologies:Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, Office 365 products, Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, hands & feet support to rack and stack activities.IT Tools:SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)Technical Skills:2-5 years+ experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.Solid knowledge of Windows (version 10 preferred)Full Microsoft Office Suite and Operating Systems: Win7 and Win10.
Word, Excel, Skype, Outlook Calendar, scheduling and SharePointHands-on hardware troubleshooting experienceAbility to read and understand technical manuals, procedural documentation and OEM guidesKnowledge of Active Directory for computer configuration e.G., WebSMGood understanding of Skype, VPN and mobile device supportKnowledge of IMAC, SLA's and Asset management, ITILGeneral understanding of network infrastructure of DNS, Proxy servers and firewallsBasic knowledge of LAN/WAN setups and conceptsKnowledge of software distribution, patching and imaging technologies desirable#J-18808-Ljbffr