#WeAreUR and we continuously redefine automation
At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere.
Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we're already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards.
Responsibilities
Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots in relation to Service plans and on demand.
Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
Prepare technical documentation (Salesforce Case Management and applicable warranty and/or field service documents).
Manage cases through the service recovery process to conclusion.
Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment.
Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers based on professionalism and specialist knowledge.
Participate well in internal and external relations and can act as an ambassador for Universal Robots.
Achieve Technical Support KPI's for case resolution and customer satisfaction.
Work independently, as well as with a team.
We are driven by honesty and act with integrity - #WhoAreUR
You are expected to come with an associate degree or higher in a technical field or engineering. Also, a minimum of 2 to 4 years of experience in robotics, or the industrial automation industry. A strong mechanical and electrical background. Previous field troubleshooting and repair experience is preferred. It would be great, but not required, if you possessed functional knowledge in high-level programming languages such as C++/Java/Python.
We are looking for a colleague who enjoys customer-facing interactions, whether in person, over the phone, or through email. The ideal candidate will be able to systematically analyze problems within defined procedures and best practices, ensuring appropriate resolution.
They should have a strong aptitude for attention to detail, be highly hands-on, and maintain excellent organizational skills. The ability to manage multiple service cases and tasks simultaneously while effectively prioritizing them is crucial. Additionally, the candidate should be approachable and take pride in delivering a high standard of service and support to customers and partners. Adaptability to ambiguity and fast-paced environments is essential, and the role requires the ability to work 20% from a home office and 80% in the field.
Join Universal Robots, the ground-breaking technology company, and help us on our mission: Automation for Anyone. Anywhere. Shaping next year's innovations. Moving a fast-growing industry forward. Building a truly global career.
You can do it all here (https://www.universal-robots.com/careers/).
At Universal Robots we are a diverse group of bright, ambitious people working at the forefront of collaborative robotics. Through our agility, resilience, and entrepreneurial approach, we are taking our innovative robot products into more markets and regions than ever before.
We employ around 1000 people in offices across North America, South America, Europe, and Asia - and we're growing all the time. So, if you're looking to build your career working with some of the best talent from all over the world, we want to get in touch with you!
Send your application using the link. We take candidates into the recruitment process on a continuous basis and encourage you to apply as soon as possible.
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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at (phone hidden) or contact them at ****** for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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