IntroductionThe Field Service Engineer is responsible for End User Support, Desktop Support, Break-fix activities, Hands & Feet Support, Joiner and Leavers Tasks/Asset Management. Additionally, the Field Service Engineer is responsible for the daily management and execution of all go-to-market digital services, ensuring all services are delivered to the business in a timely and efficient manner. This role will actively contribute and help drive digital solutions with key stakeholders for critical business initiatives.About WiproWipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 233,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.Your BenefitsA competitive remuneration package including extended fringe benefits.Being part of the local Wipro South Europe family and also supported by 233,000 enthusiastic colleagues spread over the 6 continents.A state-of-the-art training platform so you can grow and become the best version of yourself.A dynamic working environment with room for personal development.A career path within a global leading Technology firm.At Wipro, we find it important that you have a good work-life balance so homeworking and working at the HQ are supported.Your ResponsibilitiesManage, resolve, and escalate incidents and requests for IT Digital Services group.User management for all digital technologies and tools.Domain registration and domain transfers.Mobile application deployment, signing, and publication through Apple Store and Google Play Stores.Management of data subject access requests (DSAR), focused primarily on CCPA requests, but may also involve GDPR, etc.Management of Digital Inventory assets of websites, web and mobile applications.Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.Ability to work with deadlines and complete tasks on time.Mandatory SkillsHands-on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers, and accessories.Basic knowledge of enterprise LAN, WAN, Server setups, and concepts.Ability to perform smart and physical assistance activity under instruction at sites.Ability to lift/move computer equipment weighing up to 50 lbs.Conference room A/V equipment assistance & troubleshooting.Basic VOIP phone configuration & troubleshooting.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.Relevant IT experience in Digital solutions like ServiceNow, Intune, CMDB, etc.Strong verbal and written communication skills.Desirable SkillsBasic installation and troubleshooting of standard software applications like Adobe, browsers, Citrix.Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).Basic understanding of Data backups.Basic understanding and troubleshooting for VDI, SCCM.Contribution towards creating KB articles.Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.Good customer management skills.Good oral and written communication skills.Able to interact and work with customers at different levels.Self-driven and result-oriented.Really passionate about the work.Diversity and Inclusion at WiproWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation, disability status, or any other characteristic protected by law.
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