Freightos is the global booking and payment platform for the trillion-dollar freight industry.
Our platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters.
Oh, did we mention we're traded publicly on the Nasdaq (CRGO!)
We shoot for the sky and all seven seas.
We are already the world's largest digital air cargo booking platform (yes, it feels good to say that.
Real good).
We want to extend those good vibes across the seven seas, while providing freight companies with more online sales tools.
But without a world class, Messi-level Project Manager,
we'll never make it happen.
No pressure.
You got this.
You'll be leading roll-out projects for our Enterprise and SMB customers, keeping them happier than a Pharell Williams (and he's happy).
The role requires a blended skillset like customer-tailored strategies, relationship management, and phenomenal customer life-cycle management; the ability to stay cool as a chilled cucumber in gripping freight situations, keeping a smile on and good spirits to match.
About the positionYou'll be leading roll-out projects for our Enterprise and SMB customers. The role requires a blended skillset like customer-tailored strategies, relationship management, and phenomenal customer life-cycle management; the ability to stay cool as a chilled cucumber in gripping freight situations, keeping a smile on and good spirits to match.
Responsibilities:Lead software implementation projects, engaging with the customer at point-of-sale and leading them all the way until they go-live.Develop project plans and execute them according to their timelines, accounting for dependencies and risks.Centralize and coordinate stakeholder communication and interactions during the project implementation stage.Familiarize yourself with the technical capabilities of the Freightos WebCargo SAAS products, as well as other relevant services, in order to onboard customers expeditiously.Define strategic initiatives and employ excellent organizational skills to launch customers on the path of strong adoption and growth.Analyze and identify gaps and inefficiencies in the project rollout process and create a plan to bridge and improve them.Create clear KPIs for project rollout and implementation and make sure they're met.Help define a clear product features layout, in alignment with the Sales team, in order to reduce chances for gaps and mismatches during the sales process.Lead regular meetings with the Sales, Customer Success, Product and other teams to track projects' status.Basic Requirements:At least 5 years of experience in project management, sponsor and decision-maker relationships in enterprise software.Facilitates change management.Experience presenting software solutions and development roadmaps, as well as leading customer feedback roundtables, with customers in multiple locations.Proven track record of building business relationships with mid/senior level executives on the customer side.Comfortable working in a cross-department role, requiring regular interactions with various stakeholders, in various locations, within the company.Ability to manage customer expectations in conjunction with software capabilities.Methodical, organized and detail oriented.Proactiveness, assertiveness and self-confidence, even in stressful situations.Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.Fluent English speaker and writer.Flexible with the shift timings to cover business needs across multiple regions - 9:00 AM to 6:00 PM (CET).Preferred QualificationsFreight skills FTW.The ideal candidate has related industry skills (freight, logistics, transportation, supply chain).Experience with project management software (e.g. MS Project, Zoho Projects, Asana, Basecamp, etc.)Additional languages.OtherWorking days: Monday through Friday - flexibility in working hours is required to meet stakeholders around the globe. Full-time position. Location: Barcelona.
Why is WebCargo exactly where you want to work?We're on an employee-friendly hybrid model. We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you'll be entitled to get an annual training budget for personal and professional development. Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group. Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport. Full-time position. Flexible schedule & intensive working hours on Fridays so that we have a long weekend :) Multicultural and open environment, full of great people from multiple countries. Great office in Torre Glories with amazing views, located in the center of the technology HUB in Barcelona. WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.
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