Are you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products? Our Customer Success team is directly responsible for the ongoing management and expansion of our customers. Bring your knowledge & passion to SOPHiA GENETICS, and join our mission to radically improve the outcomes for Cancer & Rare Disease patients globally as our Customer Success Executive for Spain.
Why us : We believe there is a smarter, more data-driven way to make decisions in healthcare.
Support our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data as a fully integrated part of the SOPHiA DDM Platform.
Your mission : You will own the relationship with our customers for their existing SOPHiA GENETICS Service, and their future expansion with up-sell and cross-sell of our broad product portfolio. As Customer Success Executive, you'll report to our Customer Success Manager but have full ownership and autonomy for your territory. This is a remote role in the country, with up to 50% travel to meet your customers.
The value you add :
Be a true champion for Voice of Customer and accounts in territory, providing best-in-class account management & support.
Collaborate with Sales, Implementation, and Product specialists to ensure a streamlined onboarding of new customer accounts.
Partner internally with stakeholders including product management to resolve customer queries and challenges.
Understand ongoing needs of your customers and provide commercial expansion opportunities to further products across the SOPHiA GENETICS Portfolio.
Drive business growth through expanding our market share within current accounts and finding new opportunities to extend our relationship with them.
Requirements :
The experience you bring :
BSc, MSc, or PhD in a relevant field such as Genetics, Molecular Biology, Oncology, or similar.
You must be a true champion for voice of customer, with a proven record of providing best in customer service.
Previous experience in a commercially focused account executive, customer success role, or consultative sales is essential.
You'll bring technical product knowledge from the Life Sciences industry, supporting Genetic/Genomic Products or similar Lab Environment/Healthcare Services.
Knowledge of the pre-sales process from a field role is beneficial.
You will be fluent to a business level in both Spanish and English.
Benefits
The Process :
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