(Fbz-027) - Ioc Analyst

Detalles de la oferta

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?The IOC Analyst is a critical part of our future success, and we are looking for absolutely and only the best people out there. The worker supports the technical services and support function under the guidance of technical lead engineers.
Working at NTTKey responsibilities:Monitor, detect and prevent incidentsEffectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.Supervise in real time the alarms and specific events occurred on every platform.Attend to consults and claims related to monitoring.Registry and resolution of incidents.Take ownership of customer issues of Tier 1 level and see problems through to resolution.Execute standard changes for customer request fulfilment.Support upper Tiers in the deployment of new solutions.What will make you a good fit for the role?Personal Skills:Excellent phone and communication (written and oral) skills.Committed to providing quality service & results, ready to make a positive difference.Proactive and stress resistant.Ability to take decisions quickly and efficiently.Ability to prioritize effectively and work with a sense of urgency.Ability to work independently with a significant attention to detail.Ability to work well in an International team environment.Team spirit.Customer and service oriented.Drive and energy to achieve desired results.Logical and methodical problem-solving.Passionate about IT Technology.Technical Skills and Education:Will be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving and analytical skills. Education: Technical Degree.
Language Skills:Written and spoken English (fluent/native)Written and spoken Spanish (fluent/native)What we offer for full-time permanent employees:Competitive rewards package which includes bonus for performance and annual salary review.Private medical insurance (CIGNA).Pension plan after 13 months in the company.Flexible compensation (transport, lunch, nursery).Discounts on gym and benefits club.Learning programs which include paid certifications and courses.English lessons available, if required by role.Flexible working hours and the choice to work fully remote.Global and challenging environment, with growing opportunities.Encouraging diversity and inclusion.Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
A career at NTT means:Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/129675837/fbz-027-ioc-analyst-barcelona/?utm_source=html

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Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

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