Are you interested in Fashion?
Would you like to help customers to make the right choices? Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Position: Fashion Customer Service Representative with French Responsibilities:
Receive incoming telephone calls from new and existing customers.
Manage customers' orders, changes, and returns of products and/or services to ensure timely and accurate product and service delivery.
Provide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement, and increase sales.
Requirements:
Key Competencies: Data accuracy, Attention to detail, Ability to gain immediate credibility and trust, Exceptional communication skills, PC and system literate.
Candidate Profile: Confident and enthusiastic, the ability to work well as part of a team as well as independently, Native/advanced French speaker and intermediate/advanced level of English or Spanish, First class written, verbal and interpersonal skills, Numerate and articulate, Well organised, reliable, and thorough.
Benefits:
38.5 hours/week from Monday to Friday, from 09:00 to 18:00.
Temporary contract of 2 months.
This is a hybrid job, so living in the Barcelona area is a requirement.
Salary: 18,223€ gross/year.
Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
Individual career paths to grow within the project.
Engage in an excellent work environment and team building activities.
Dynamic and international environment.
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