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WE'RE HIRING - FACILITIES PROGRAM MANAGER ABOUT US:
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
About the Role: The EMEA Programme Manager will form part of the Programs, Performance, and Governance team within the facilities management function of one of JLL's key Client portfolios. Working directly with the Performance & Governance Lead, the Programme Manager will support EMEA projects and change management programmes across the account through timely delivery, providing comprehensive knowledge and understanding of requirements fully aligned with facilities strategies.
Key Responsibilities: Act as the EMEA owner for defined programs.
Define and document clear and detailed functional scope of works and specifications, including the expected outcomes and impact of the program with future regional roll-out and constraints in mind.
Constantly align and share best practices with Facilities Global and International teams to raise the bar in providing a consistent workplace experience in all corporate offices.
Support, promote, and enhance Global and International initiatives and programs in EMEA to ensure effectiveness and buy-in across business, employees, stakeholders, and facilities service lines.
Work closely with Meta SMEs to align priorities and strategic business objectives.
Continuously research and benchmark to provide innovative solutions and implement industry best practices.
Build and apply change management plans for final users, stakeholders, and facilities operational teams, including roadmaps, communication plans, templates, technical or operational documentation, and supporting justifications.
Make the right trade-off between schedule, resources, and scope to ensure timely and successful delivery of the project.
Create and efficiently communicate policies and processes to the wider EMEA teams to drive program deliverables and ensure team adhesion.
Develop and maintain the online training platforms and tools to support the Train the Trainer model within the account.
Provide regular detailed reporting on project status, calling out critical milestones, risks with impact and mitigations, bottlenecks, and blockers with a path to green.
Engage with stakeholders to ensure customer feedback is collected and analyzed to measure satisfaction and drive continuous improvement processes.
Manage and optimize the budgetary and cost aspects of each program, focusing on cost avoidance and savings.
About You: You have proven experience in a related role, particularly with an operations focus in a Facilities Management environment. You have a track record of effectively managing projects and developing initiatives. You possess communication and interpersonal skills and proven capabilities to effectively represent businesses and drive decisions. You have experience with enabling technologies as they relate to the services and are generally technology 'savvy'. You work collaboratively as part of a team to solve problems with professionalism and a service-focused approach. You are proficient with computer equipment and programs (Word, Excel, and Outlook) and have a keen interest in technology. You have expansive communication skills, including presentation and negotiation skills. You are adept at multitasking and can manage multiple projects effectively. You are comfortable networking at all levels within the organization. You are adaptable and can work to requests and projects that may vary from day to day, changing to meet business requirements. You strive for excellence in what you do and share ideas for improvement.
Location: On-site – Madrid, ESP
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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Summary Location: Madrid, ESP
Type: Full time
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