JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description | Facilities Assistant
At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams. The Facilities Assistant is responsible for delivering exceptional client experience every day through operations and proactive communication onsite. The Facilities Assistant will be expected to increase the level of engagement and partnership between JLL, our service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm.
Key Responsibilities: Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Support coordination of hard services/handyman repair list. Support logging and follow up on work orders from initiation to completion. Manage mailroom/courier requests and deliveries. Support covering Front of House when necessary. Ensure works are executed in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules and regulations. Conduct routine walkthroughs and assessments of the soft and hard service delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client. Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives. Strive to improve service performance. Work collaboratively within the account team in the delivery of the services across all business lines (FM, Engineering, Transactions, Projects, etc.). Deliver intuitive service, anticipating needs or concerns and exceeding client expectations. Build meaningful lasting relationships with Client employees and guests. Be visibly engaged and well known in the workplace; walk floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained. Receive and respond to all requests to ensure questions/requests are answered. Identify potential risks and escalate, as appropriate, to ensure no privacy, health and safety or security incident or disruption to the Client's operations occur. Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies. Perform additional job duties, as requested. Qualifications: Bachelor's degree or equivalent. 3 – 5 years prior experience in hospitality, facility/property management, operations and/or knowledge of commercial real estate. Exceptional customer service skills with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. Ability to work independently – strong prioritization and time management skills. Excellent verbal and written communication skills with the ability to communicate professionally. Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook). If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL:
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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