The Offer
Relocation package
Performance bonuses
Possibilities to grow inside the company
Work with one of the most well-known and leading software and tech companies worldwide
Medical insurance
The Job
Your daily work will include tasks like these:
Take responsibility over the Team Management 40%, Organization 30% and Reporting 30%Monitor and report team performanceGive regular feedback on the agents' individual performanceMotivate the team and control the turnoverOrganize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changesKeep track of each agent's training and training needsParticipate in the recruitment process together with HR departmentManage all disciplinary issues effectively in communication with HR departmentIdentify current and future hiring needs and communicate timely to ManagementMake sure that working processes & procedures are up to dateOffer support in critical problems (case escalations, emergencies, customer complaints)Take care of logistic problemsMaintain knowledge and expertise associated with relevant applicationsPrepare Service Level reviews and attend Service Level Review meetingsCollect metrics, analyze these and report to customer/management/quality teamProvide other reports to management, as required.The Profile
Native in Danish both oral and written, C1 level of English
Previous experience managing a Tech Customer Support Team at a call center/contact center is needed
Working knowledge of Windows, MS Office, internet configuration
Business knowledge and commercial awareness
Customer service-oriented with ability to emphasize and resolve issues addressed
Excellent communication skills
Leadership skills with ability to implement & manage change process
Follow the security rules of the company
Energetic and motivated self-starter, capable of achieving the targets set
Resourceful and stress resilient personality that can adapt and remain calm in all situations.
The Employer
Our client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
Our client is specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.
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