Eyw-042 - Helpdesk Agent (German+English) Tenerife Santa Cruz

De la oferta Proceso de selección continuoFunciones Do you speak German level C1- C2 Do you speak English level B2 Do you have customer orientation Do you live in Tenerife This job offer is for youWe are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag- Hip center located in Santa Cruz de Tenerife, Spain.**Responsibilities**:- Interact with customers via **ephone, e- Mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.- Evaluate new services,processes and technologies introduced at the helpdesk.- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements- Work with departmental staff to promote, develop, and maintain strong customer service values.- Escalate unresolved issues to support leads, designated (Client) service group.**Requirements**:- Mandatory languages (fluent):Main language (German) + English. Valuable:Upper intermediate Spanish- Basic PC Skills- GoodCommunication skills- Availability to work in shifts:7x--- hours -- 5 days ---). Rotating hours:7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.- Advanced experience in Organization Development:Service Orientation, Insight, Proactive Cooperation- Baic understanding of the principles, theories, and practices of group dynamics and/or team development- Basic Business Development:, Results Focused,Initiative- Customer- OrientedWe offer:Contract through temporary agency and wide possibilities of job stabilityFull day of 40h --- from Monday to Sunday (5 working days)Good work environment, and development in a multicultural and dynamic environment**Requisitos**: - Availability to work in shifts:7x--- hours -- 5 days ---). Rotating hours:7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.- English B2 or higher + C1- C2 in GermanÁrea - PuestoMarketing, publicidad y RRPP - Técnico Marketing Directo/CRMCategoría o nívelTécnicoN Vacantes23 El anuncio original lo puedes encontrar en Kit Empleo:Https://www.Kitempleo.Es/empleo/110652475/eyw-042-helpdesk-agent-germanenglish-tenerife-santa-cruz-santa-cruz-tenerife/?utm_source=html#J-18808-Ljbffr