.Front Desk Night - SupervisorApply now Position: Front Desk Night - Supervisor (Full time #539792)Property / Office: Mandarin Oriental, BarcelonaLocation: Barcelona, SpainA brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites.All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the Front Office department as Night Front office Supervisor.What will be the main functions you will perform in your position?Scope of PositionThe Night Supervisor will provide supervision and direction in the Front Desk an all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel.Organizational StructureThe Night Supervisor reports directly to the Front Desk Manager and overseas directly the overnight staff in the Hotel.Duties and ResponsibilitiesEnsure proper, efficient and profitable functioning of the overnight shift.Ensure supervision of overnight cleaners.Ensure supervision of all other Hotel overnight staff in other areas such as e.G. Room Service.Maximize room revenue and occupancy by effectively controlling rates and availability.Clarify duties and responsibilities of overnight Front Desk colleagues and ensure that work processes are in a logical order.Ensure proper staffing at all times.Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.Handle all guest complaints and comments relating to the department tactfully.Cooperate and coordinate teamwork with other departments.Perform any other reasonable duties as required by the Front Desk Manager or management of the Hotel.Daily responsibilitiesHandle all incoming reservation calls and walk-in reservations.In charge of the daily SMS night run as well as the Agylisis night run.Responsible for the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).Receives and checks daily F&B; billings
