What We Offer: Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose.Role Overview: The Enterprise Customer Success Partner (E:CSP) will proactively and continuously engage with a finite number of customers to drive mutual success across the Land, Adopt, Consume and Expand cycle. The E:CSP simplifies the customer engagement model by advocating for the customer and acting as the primary post-Sales SAP contact via orchestrating resources across the product portfolio, Customer Engagement and Experience (CE and X) and post-Sale, including Partners.The E:CSP drives business outcomes by engaging as a trusted advisor, delivering the intelligent enterprise with customer executives and engaging with line of business leaders to align the right SAP expert with each stage of the customer's transformation. The E:CSP aligns with the regions and market units to ensure strong local customer support, supported by CE and X centers of experts.Key Responsibilities:Assure the continuity of the customer's subscription and maintenance-based solutions and maximize their usage.Execute enterprise-level Relationship Assessments and coordinate LoB Relationship Assessments.Develop, maintain, and execute enterprise-level Outcome Success Plans (OSP) inclusive of all LoBs.Drive cross-LoB adoption, entitlements consumption, and document business impact.Secure renewals in collaboration with the Commercial Center and Sales for up/cross-sell opportunities to safeguard recurring revenue and enable business expansion.Proactively address improvement opportunities identified via NPS.Remain knowledgeable on customer industry, strategy, and market conditions.Assist with escalations and management of critical situations.Experience and Role Requirements:Experience driving customer value realization based on agreed business outcomes including driving renewals (Cloud and/or Maintenance related), expansions, and up-sells of subscription or perpetual license-based solutions.Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives.Broad understanding of SAP solution portfolio and the business processes they enable.Business outcome, value realization modeling, and ROI experience.Expert governance and stakeholder management skills.Expert verbal/non-verbal communication, relationship building, and executive presence skills.Knowledge of SAAS and IAAS processes (e.G., provisioning, onboarding, customer support).Good understanding of cloud and on-premise solution/landscape is an advantage.Ability to orchestrate across on-premise, maintenance, and cloud solutions is a plus.Bachelor's degree or equivalent required.Proficiency in Spanish and English is required; Portuguese is a plus.Location: Madrid/Ba#J-18808-Ljbffr
