.Job DescriptionAs the Services Support Team Manager, you will manage a remote team across the EMEA region. As part of the International Business Operations Organisation, your duties include managing the EMEA team, aligning processes, leveraging knowledge, supporting International Initiatives, and continuous improvement to support our internal stakeholders including the CSM community, customers, and MSI Management. You will be the first point of contact for Regional Services Directors and CSMs related to supporting business needs and translating these into goals for your team for execution.You will be the focal point of contact for any escalations related to Orders, Deliveries, Invoicing, Repairs, and customer experience.Your ability to categorize and direct to other central teams within MSI is key to achieving goals by cooperating with different departments like Customer Care, Repair Operations, Order Management, Order Delivery, Sales and SI organization, and Customer Experience. Continuous communication and information sharing within the Services Support Organisation ensures that the community gets the right access to information at the right time, which you achieve by maintaining the Communication Platform (One Stop Shop) and by organizing a monthly CSM community call.Your responsibilities will include:Manage and lead a team across the entire Europe and Middle East Africa regions.Goal planning, follow-up, and performance reviews.Support the team and remove roadblocks.Develop the team and hire new employees or replacements.Ensure processes are documented and updated regularly.Organize events and meetings.Ensure internal CSM-related country assignment sheets are updated.Organize monthly meetings for the Customer Support Manager to ensure knowledge-sharing and communication for CSMs and regional leads.Create BatChat communities, distribute newsletters, and end of support bulletins for internal communication.Responsible for creation, maintenance, and reporting of OTL Projects and timesheet reports to ensure correct cost and time allocation within own and other departments.Ensure that orders (internal, external, and 3rd Party) are placed correctly and delivered on time, invoicing happens correctly and timely, and repairs occur according to existing service contracts promptly.Ensure team capability and availability to meet KPIs for United Nations Orders & Deliveries.Develop continuous improvement reporting and identify and implement areas for improvement.Ensure onboarding training is allocated to new staff within the SST team and CSM community.Work with the broader Business Operations team on new initiatives and goals for the benefit of the International Services team.Lead VTS service manager, ensuring billing, invoicing, and repairs support for the WFP and fulfilling end customer and supplier contractual requirements related to the project