Reports to the EMEA Consumer Lines Head of Transformation and is responsible for developing and managing programs and projects to support the organization's strategic direction, as well as creating and delivering to long term goals. The EMEA Consumer Lines Project Manager will also oversee operating plans for programs, therefore initiating, managing, and monitoring the end-to-end delivery of major programs.
This is a critical role in the Consumer Lines organization, working closely with the senior leadership team and multiple stakeholders to ensure the delivery of a strategic project i.e., the deployment of a new policy administration/billing operating system (Catalyst) to underpin Chubb's Consumer Lines growth, and the subsequent migration of Chubb's legacy systems (System 6), onto the new platform.
The Catalyst project is foundational and directly linked to Consumer Lines growth, resilience, and transformation, and involves interfacing and project management oversight across multiple functions e.g., IT, Digital, Operations, Claims and Third-Party Administrator (TPA) management.
KEY RESPONSIBILITIES :
Organizing programs and activities in accordance with the mission and goals of the organization.
Developing new programs to support the strategic direction of the organization.
Managing a diverse set of partners including the running of project governance
Developing operating plan for the program
Developing an evaluation method to assess program strengths and identify areas for improvement.
Managing a project team and/or workstream leads with a diverse array of talents and responsibilities.
Ensuring goals are met in areas including customer satisfaction, quality and team member performance.
Meeting with partners to make communication easy and transparent regarding project issues and decisions on services.
Producing accurate and timely reporting of program status throughout its life cycle.
Analyzing program risks.
Bachelor's degree or equivalent in business, business administration, insurance, or a related field.
3 years plus experience in major program/project management
Experience in managing large change programs in complex matrixed environment.
Program business casing, concept development, solutions design, implementation, change management, team development influencing senior partners and a wide range of stakeholders.
Professional certification and training around Prince, PMP, Agile and Waterfall methods also advantageous
Experience within insurance sector is desired but not essential.
Regional office and multi-national environment experience.
Good communication and negotiation skills.
Ability to work with a large diverse group of stakeholders.
Ability to demonstrate high degree of credibility and influence among stakeholders, both internally and externally at a senior management level.
Previous experience working with EMEA countries.
Strong analytical, reasoning, organizational and negotiation skills.
Strong ability to multitask and to work tasks without daily supervisor interaction.
Self-starter – Proactive, investigative, willing to challenge assumptions and defend solution proposals at all levels.
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