A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
WHAT YOU'LL DO:
Here's what you can expect on a typical day in the life of a Technical Support Consultant at ADP.
Interpret client needs through discovery and analysis.
Provide solutions in a timeframe that meets the client's expectations or a workaround if the permanent solution is not rapidly available.
Keep the client updated on the progress of the issue reported in a timely manner to manage their expectations appropriately.
Increase their expertise in a handful of topics to become SMEs (Subject Matter Experts) and share their knowledge with the team.
Answer questions and concerns raised by the client and suggest the best approach to resolve them.
Contribute to the team's knowledge and process improvement.
TO SUCCEED IN THIS ROLE:
You are a natural problem solver with strong organizational and time management skills.
You have experience providing remote technical support to clients.
You have a strong curiosity and the ability to learn quickly.
You are naturally helpful, looking for the best solution for the client rather than just looking into what is requested.
You are a team player, helping peers and contributing to process and knowledge improvement.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts, focusing on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level.
Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems.
Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work.
Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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