Advisor Location - Barcelona, Spain
Language - Swedish
Description: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Swedish-Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you: Full-time contract, 39 hours/week: Monday to Friday 9:00-18:00Salary: 17900 Euros gross/year + up to 1300 Euros gross/year in bonus.Great office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the International Mobility ProgramWhat you'll experience with us: As a Customer Representative in our team, you will:
Escalate potential service issues initially with Mentor and follow all the processes and procedures of the projectEnsure contractual SLA is maintainedWe'll be a great match if you: Are native or proficient in Swedish and advanced in EnglishHave good disposition to work in a customer service environmentHave customer care skills - ability to listen to and understand the customers' needsCan take ownership of, and progress calls to resolution or escalate calls to resolutionCan work under pressure in a pressurized environmentHave very good communication skillsCan work in a team and own initiativeHave a logical approach to problem solvingCan adapt to different situations and needsIt would be a plus if you: Who we are: We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day while making a difference for the people they help every day! We will offer you a fun and challenging job that will allow you to develop and grow.
If this sounds like you, join us! We are an equal-opportunity employer.
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