Ecommerce Operations Lead

SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience. We are over 2500 talents in more than 13 countries and 3 continents. We are a human touch company & key partner of the largest international companies with global projects.The Job We are looking for an eCommerce Operations Leader who will play a crucial role in driving the operational success of the e-commerce business by optimizing the processes, enhancing the customer experience, leveraging technology, analyzing data, leading teams, and ensuring compliance and risk management. He/She will be responsible for supporting the eCommerce team to deliver the requested digital solutions depending on the business strategy.What is this all about?Translate the requests into business specs with support of the eCommerce project lead (mainly Salesforce/Demandware).Be briefed on upcoming promotions, product launches, program updates.Raise tickets to the Global IT teams through various ticketing systems.Guide the Global IT teams to develop & implement appropriate solutions in Staging and QA.Work on preliminary UAT (User Acceptance Test) to ensure proposed solution works as per business needs.Get final business approval in order to confirm go live.Support in case on incidence with projects that went live.Your profile Who are you?Bachelor's Degree in Business &eCommerce or similar topic.At least 3 years of experience working hands-on in Digital Projects.( Executive operations not management)Sound understanding of terms such as "ticketing systems" , "QA & testing", and "UAT" .Skills & BehavioursYou are fluent in English (C1/c2 Level)Good Project Management SkillsExperience in Digital MarketingFamiliar with Salesforce, Demandware, DrupalGood understanding of web and mobile technologiesAbility to work under stressful situationsGood interpersonal & communication skillsAbility to work in a multi-cultural environment#J-18808-Ljbffr