(Eaj-968) - Urban Outfitters Team Leader - Barcelona, Spain

Title: Team LeaderReports to: Store ManagerObjective: The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.Duties & ResponsibilitiesPeople:Ability to recruit, motivate, develop, and lead a teamManage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling, and Disciplinary actions)Recognize and develop talented individuals for advancement and growth within the organizationUphold Company standards and act as a positive role model to othersLeadership & Communication:Model the way by inspiring, motivating, and encouraging teamworkConduct productive daily meetings to ensure that goals are metEffectively delegate projects while allowing others the creativity to succeed by making their own decisionsPossess excellent communication skills in both written and verbal formManaging the Environment:Oversee all levels of customer service by setting daily goals and expectations to create a positive store environmentExhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time managementAchieve Company-average mystery shop results by upholding the Company's customer service standardOperations:Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and proceduresAchieve the store stock loss goals by overseeing adherence to loss prevention practicesAssist in upholding Company Health & Safety regulations at all times to protect employees and customers against accidents and incidentsMerchandising & Display:Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising, and store standardsUnderstand and interpret current fashion trends in local markets to generate creative solutionsTake an active role in ensuring floor sets for the department are well organized and scheduled appropriatelyCommercial Awareness:Maximize departmental sales through analytical and creative management of merchandise from receipt to salesUtilize Company reports to react to trends and drive businessStay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences (i.e., media and local community)Manage stock levels appropriately (taking into consideration the store environment) through understanding relevant reports and market trendsDemonstrate entrepreneurial skills to achieve and exceed store targetsRequired Knowledge, Skills & ExperienceExperience in a management role working in a fast-paced, high-volume fashion retail environmentDemonstrates strong operational skillsAn understanding of the Urban Outfitters culture and its appeal to the local marketAbility to drive sales through excellent service, strong visual presentation, and a full understanding of the business
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