Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.THE ROLEThe overall objective of the role is to be responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines.RESPONSIBILITIES:Support Managers with client engagement, ensuring all information is accurate and provided on time.Support the payroll process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager.Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized.Lead projects designed to improve customer satisfaction and business performance.Provide daily functional support to the teams, to support the successful delivery of payrolls.Responsible for the maintenance of the Country Solution workbook.Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.Responsible for the resolution of Technical / Functional issues escalated from the team and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.Responsible for Year End to ensure deadlines are met successfully.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learnt.Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.Ensure Alight Security Standards are adhered to and followed.Ability to recognize and deal appropriately with sensitive and confidential information.Time Recording to be completed on time and accurately.Contribute to team meetings and raise any issues immediately to your Operations Manager.Ensure you are up to date with all Alight announcements and communications.Build good relationships with all lines of businesses.Participate in projects as needed and assigned.REQUIREMENTSAdherence to all Security, Compliance procedures and quality standards.100% Attainment of customer SLA agreements.Adoption and support of innovation initiatives.Reduction of client escalations through knowledge transfer to both clients and colleagues.Demonstrate professionalism and act responsibly.Ability to effectively communicate with all levels within the business.Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.Excellent Dutch written and verbal skills and good English skills.Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing / compliance, benefits and other key areas that integrate with payroll.Ability to identify and mitigate risks.Flexibility to support a global and fast paced environment.Attention to detail.Self-motivated and a willingness to learn.Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.Good knowledge on payroll processes, practices and associated legislation.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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