Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.
After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (Divested Group).
By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.
In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Main Responsibilities:
Support Managers with client engagement ensuring all information is accurate and provided on time
Provide support and guidance for all implementations and go lives
Provide daily functional support to the teams, to support the successful delivery of payrolls
Responsible for the maintenance of the Client Solution workbook
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
Ensure and Sign Off System Maintenance Testing
Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
Responsible for the resolution of Technical / Functional issues escalated from the team and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Support Year End
Ability to recognize and deal appropriately with sensitive and confidential information
Proactively identify upsell opportunities
Support Management with the resolution of client escalations, along with lessons learnt
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
ALIGHT Security Standards are adhered to and followed
Time Recording to be completed on time and accurately
Contribute to team meetings and raise any issues immediately to your Operations Manager
Ensure you are up to date with all ALIGHT HR announcements and communications
Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance:
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption of innovation initiatives
Reduction of client escalations through knowledge transfer to both the client and payroll team
Demonstrate professionalism and act responsibly
REQUIRED EXPERIENCE
Professional / Job Experience:
Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing / compliance, benefits and other key areas that integrate with payroll
Ability to identify and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast-paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training:
Essential:
BA / BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
Expert knowledge on payroll processes, practices and associated legislation
Desirable:
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Payroll certifications
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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