[Du030] - Helpdesk Person

Helpdesk Person en Madrid.Join our team as a Helpdesk Person and discover an exciting career opportunity! Our mission is to help businesses all over the globe squeeze every drop of value out of their investment in PCs with Intel vPro. Managed Activation Platform is designed to provide your organization with access to the best remote PC management tools on the market. You can access PCs remotely even when the operating system is down.Key SkillsStrong customer service skills.Excellent communication skills both verbal and written in English.Ability to prioritise and manage multiple tasks.Quick learner with a proactive attitude towards problem solving.ResponsibilitiesDiagnose and resolve technical issues related to computer systems software and network connectivity.Collaborate with other team members.Provide technical assistance and support to customers by phone, email, or in person.Basic CompetenciesPrevious experience in customer service or technical support is an asset.Familiarity with ticketing systems and remote desktop support tools.Fluency in English and Spanish.Basic technical knowledge of hardware, software, and operating systems.
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