.DSO Customer Success Manager - work remotely from SpainThe role of the Customer Success Manager allows you to work remotely from Spain. You will ensure seamless collaboration between our organization and the Dental Support Organisation. This role is responsible for overseeing the planning, coordination, and execution of initiatives to meet the demands of the Dental Support Organisation, ensuring that the right teams are briefed, supported, and aligned, and managing workflow and development to achieve mutual success.ACCOUNTABILITIESCollaborate with Dental Support Organisation (DSO) stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organizations.Understand and prioritize the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximizing efficiency and profitability.Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.Oversee the workflow between our organization and the DSO, identifying opportunities for improvement and implementing solutions to optimize processes and enhance collaboration.Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.Serve as the primary point of contact for the DSO commercial team and address any issues or concerns in a timely and effective manner.Help establish metrics and KPIs to track the performance of the DSO partnership, regularly assessing progress and identifying areas for improvement.KNOWLEDGE, SKILLS & EXPERIENCECritical Knowledge and Qualifications:University DegreeCritical Skills/Technical Know-How:Experience leading complex projects with commercial impactAbility to lead projects in a highly effective and independent manner, mobilizing teams to deliver on customer priorities & commercial impactStrong experience implementing processesFluent in English and SpanishCritical Experience:5+ years of experience in account management3+ years of experience in customer successExperience working in the Dental industry is a MUSTCRITICAL SUCCESS FACTORS AND KEY CHALLENGESMature personality able to deal with different stakeholders – with different seniority, age, nationalityGlobal overview and understanding of Ormco/Envista business strategyStrong communication skills that will help to connect and influencePlease apply using an English CV...#LI-EU#LI-Remote#IND123Operating Company:OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships, rooted in respect and understanding