We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD clinical research services - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.PPD's Language Services (LS) organization has a role for an Account Manager. This role will be maintaining relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects.This role is for a seasoned, experienced professional with a full understanding of area of specialization, who resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Normally receives little instruction on day-to-day work, general instructions on new assignments. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.Main ResponsibilitiesEstablishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide.Gather and analyze new client requirements.Collaborates with various members of the production to assess the scope of work and produce cost estimates.Triages client requests and performs handovers to project teams.Advises clients regarding best practices for translations and setting translation budget guidelines.Helps clients and project teams troubleshoot issues that may arise during the project process.Identifies improvements to existing workflows and processes.May attend client meetings to support the generation of future project deliverables.Responsible for collecting customer satisfaction data and act as a point of escalation.Knowledge, Skills and Abilities Required2 to 5 + years proven client facing account management, preferred in life sciences.Solid understanding of clinical translation production processes and best practices.Proven client relationship building skills in a global environment required.Superior written and verbal communication skills required.Excellent problem-solving skills.Proven skills of multitasking in a fast-paced environment.Works well with people from a variety of different backgrounds and cultures.Education / Experience'Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 to 5+ years).What we offerAt PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential.As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD clinical research services truly value a work-life balance. We've grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.Our 4i Values: Integrity - Innovation - Intensity - Involvement #J-18808-Ljbffr
