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We're searching for a Chief Operating Officer (COO) managing around 50 people who has strong leadership skills and the ability to approach business with a creative point of view. The COO will manage our Operations, Project Management Office, Organization & Process and Incident Management teams, support Sales with high-performing professionals to be efficient, productive, and effective, and will report directly to the Iberia General Manager.
What you'll do:Design/build/implement the operations strategy, formalize the engagement model, set up robust processes/procedures, create manuals and define the roadmap that integrates people and technologies and orchestrates substantial improvements, efficiencies and best in class.Manage capital investments and expenses aggressively to ensure that the company achieves financial targets for growth and profitability.Monitor performance of business projects with tracking tools and/or PMO dashboards, requiring corrective measures when necessary, and prepare detailed updates and forecasts.Manage/Lead cross-functional teams/resources to redesign/improve/automate significant aspects of Operations and Business Care and to create a continuous improvement cycle for clients and consumers and a true end-to-end process view that will increase customer value focus and centricity.Responsible for integrating key initiatives, change and project management and other capabilities through team coordination and executive communication to achieve faster/better results.Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.Collaborate with sales and product marketing to drive innovation, enablement and revenue opportunities.Provide operational leadership and is accountable for the performance and results of multiple related teams ensuring operations/services are scalable, efficient and well controlled.Engage directly with customers during discovery sessions, account reviews, sales meetings or other opportunities to assist with solution optimization and strategy setting.Optimize business processes and leveraging economic resources for each project and process, minimizing resource utilization while maximizing operational results and avoiding performance losses.Automate operational activities, workflows, and dynamic communications whenever possible.Analyze common solutions to streamline client delivery, providing specific tools and documentation for repetitive tasks along with relevant training (e.g., audit tools, monitoring systems, FinOps, process mapping, review checklists, etc.).Establish mechanisms to identify and ensure compliance with deliverable SLAs in terms of timeliness and quality, and managing operational incidents when it is needed.Ensure effective recruiting, onboarding, professional development, performance management, and retention across all teams below the COO scope.What experience you need:A Bachelor's or a Master's degree in engineering. A Ph.D. is a plus.Five or more years of experience in executive leadership roles.Seasoned leader with excellent communication and team-building skills, with steadfast resolve and personal integrity and the ability to inspire and motivate cross-functional teams.Understanding of advanced business planning and regulatory issues.Solid background in project management.Solid grasp of data analysis and performance metrics.Ability to diagnose problems quickly and foresee potential issues.Fluency in English and Spanish.What could set you apart:Deep knowledge of technological and data-driven companies.Passion for growth, massive execution oriented, disruptive and non-conformist style.Customer centric and people oriented executive leader.We offer comprehensive compensation, annual bonus, healthcare package, life insurance, mobility allowance, extra time off, flexible schedule, work from home policy and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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