About the company:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com .
The role:
At Ouro, the customer is at the center of our decisions and the Risk Management team is focused on controlling fraud while enabling profitable growth. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities will be largely focused around researching dispute claims and processing each claim through the full chargeback cycle with Visa and Mastercard. You will work closely with the Customer Support, Fraud, Compliance, Legal and Product departments to minimize loss to cardholders and the company while maintaining regulatory compliance and good user experience.
What You'll Do:
Process disputes by researching claims, entering data in multiple databases, and filing chargebacks
Issue adjustments for refunds and/or charges
Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance
Investigate and identify trends and provide feedback to leadership
Special projects as assigned, to include working with Risk Management and Compliance departments
Adhere to strict compliance and regulatory requirements
Adhere to a strict attendance and punctuality policy
Assist Team Leaders and Managers as necessary
Assist with training as needed
Experience We're Looking For:
Be curious and passionate about problem solving
Detail oriented, with excellent research, analytical and problem solving skills
Excellent organizational and communication skills
Flexibility in adapting to new priorities when necessary
You are able to work and speak both Spanish and English fluently
1-2 years of experience in chargeback management, dispute or fraud investigation, or risk management
Ability to manage multiple projects simultaneously
Excellent technical proficiency in Microsoft Word, Excel and PowerPoint
Knowledge of SQL, Python or R would be a plus
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