.Job Description:A great opportunity has arisen in Airbus Customer Services to join Engineering & Maintenance in Customer Services. This area is one of Airbus main interfaces with its customers, and the impact of its deliverables is one of the key areas for customer satisfaction.The increasing requirements from our customers and the complexity and pace of the evolution of our products ensure that this position is both thrilling and key for the customer perception of Airbus.Our goal is to provide customers with manuals, service bulletins, ground support equipment, and scheduled maintenance documentation that will enable the safe and efficient accomplishment of maintenance operations throughout its life cycle, in accordance with airworthiness requirements and regulations.Responsibilities:Technical / Authoring Activities:Management and coordination of Tech. Data authoring activities. Delivery of product content (creation and updating) in accordance with contractual commitments, configuration management rules, and quality standards.Proactive identification and proposal of solutions for blocking points that could risk the timely update of the manuals within the assigned ATA chapters.Constant assessment of the assigned ATA chapters to identify possible issues in documentation, before they impact our customers.Definition of improvement proposals to increase the level of quality and make the process more efficient.Acting as an interface between Tech, Data, the customers, and all other Airbus internal contributors and external collaborators.Management of the configuration of each system at MSN level for all written procedures.Subcontracting Activities Management:Management and monitoring of subcontractors, providing them support in the activities of authoring at ATA level.Definition and analysis of KPIs to evaluate general performances.Continuous Improvement:Participation in transnational and transorganizational projects and initiatives to improve our products and processes.Continuous improvements for processes and Technical Data tools and for the transnational standardization of ways of work.Customer Relationship & Support:Management of customer inquiries through the Tech Request Tool, providing efficient and continuous support to improve customer satisfaction and detect any potential safety impact.Responsibilities can be increased by assuming transversal missions within the SED, as the role of Technical Data Customer Interface coordinating major Technical Data subjects specific to a portfolio of Airlines / Lessors.Required Skills:Engineering degree or studying a master related to Engineering.Passion for aircraft, maintenance, engineering, and manuals.Enjoy generating instructions and procedures to assemble/disassemble machines and devices, and creating ancillary tooling to support the process.Proactivity, teamwork, curiosity, and an open-minded profile for change and continuous improvement.Good communication skills
