.Role objectives:As a member of ADP's CSL Implementation Senior Leadership team, the Director CSL Implementation - Project Management Office (PMO) & Quality Assurance (QA), has global responsibility to bring global alignment and consistency of project delivery, supporting the development of a high performing and highly skilled team of experts in the delivery of Implementation projects.Reporting to the Vice President of Implementation, CSL, the Director has accountability for ensuring the adherence of all Implementation activities to the defined methodologies, including adoption of tools and technology in the execution of those methodologies. Above all, the Director is responsible for driving an improved client experience,through client-oriented adherence and improvements.Responsibilities :With all actions, improvements and strategies centred on client experience:Short term - Specific Responsibilities & DeliverablesGlobal assessment of current status of adherence to defined methodologies, identifying gaps in both adherence and methodology:a. Through direct associate and project portfolio assessmentb. Collaboration with CSL Implementation Extended Leadership to identify root causes or contributing factorsc. Wider input from BoBs, GV and other ADP colleagues as usefulDefine recommended corrective actions for the short term to drive client experience improvement within first half FY24Together with Operations Strategy team, define improved Project Management methodologyLong Term Responsibilities & AccountabilitiesProject Management: Ownership of the global Project Management methodology, ensuring a scalable and robust approach across all client segments and appropriate to each, considering:a. PMI best practice - longer term accreditation or certificationb. SBS to Global size clientsc. Required collateral, training,and Continuous Professional Development (CPD)d. Supporting tools, technology and ecosystem as well as wider interfacing business processesAdherence: Responsibility for ensuring ALL associates globally adhere to the defined standards and methodologies through the use of audits, shadowing, data/metrics, and reviews. Strong dotted line responsibility for all Regional level QA associates to ensure global consistency in the adherence to, and execution of the Project Management methodology.a. Provide guidance, support and expertise on the appropriate, proactive risk assessment and mitigation across global project portfoliosb.Managing project quality assurance review reports and post project evaluation processes while ensuring coordination and completion of agreed upon action items.Issues Resolution & Continuous Improvement:a. Provide guidance, direction or escalation to facilitate swift resolution by the Regional Hypercare teams.b#J-18808-Ljbffr
