Novartis' ambition is to be a recognized leader in customer experience and engagement. The CE&E; IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
This role is part of the Customer Experience Strategy & Activation team of the CE&E;, IMI organization - a team of innovative, passionate talent focused at designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
Your Responsibilities Include, But Are Not Limited To:Manage AOR relationship by setting up collaboration models, right measurement and escalation pathways for the organization.Drive innovation through scouting new innovative partners to include them into the roster, clearly defining gaps and ensuring key business needs are met.Establish and manage content hub performance tracking against efficiency and content effectiveness metrics.Develop core Key Performance Indicators and Measures to understand how content is being utilized across the enterprise.Establish and lead agency/partner excellence, feedback loop, and evaluation with key stakeholders.Identify innovative solutions and ways of working to increase content performance.In collaboration with Finance and Procurement, identify opportunities to reduce reliance on third parties and where appropriate transition services into the content hub.In collaboration with Procurement, drive SOW and scoping submission through internal tool to ensure data correctness and efficiency.Work across teams to drive demand and forecast demand to ensure service is set up from day one to deliver cross-organizational benefits.Commitment to Diversity & Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements:What you'll bring to the role:
Strong understanding of content strategy and development + experience with multi-functional experience covering healthcare or other regulated industry.Ability to manage multiple external parties/vendors driving efficiencies and effectiveness across multiple organizational processes with proven examples of past achievements.Experience in agency process management on the agency side is a must.Procurement experience in Creative Agencies & Media agencies management area is a plus.Experienced in agency performance measurement and management with a proven track of setting up measurement framework.Deep understanding of translating content performance data to support end-to-end data-driven marketing mindsets.Ability to influence senior stakeholders, close partnership with procurement.Why Consider Novartis?766 million. That's how many lives our products touched in 2021 and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.
We believe new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity, and flexibility. And we can reinvent what's possible when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis.
We are Novartis. Join us and help us reimagine medicine.
Division:PHARMA
Business Unit:REGION EUROPE PHARMA
Country:Spain
Work Location:Barcelona Gran Vía
Company/Legal Entity:Novartis Farmacéutica, S.A.
Alternative Country 1:United Kingdom
Functional Area:Marketing
Job Type:Full Time
Employment Type:Regular
Shift Work:No
Early Talent:No
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