The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.For one of the biggest web shops in the Netherlands, we are looking for customer service agents. You will be part of a team, ensuring a competent and friendly customer service experience over the phone.Answering inbound calls from retail customers, who have either sales, aftersales, product enquiries, delivery-related questions, or other issues related to the client's sales platform.Daily tasks Listen to customers' questions and concerns, and provide answers and solutionsTroubleshooting regarding orders, deliveries, payments and returnsPoint of contact for external sellersProvide information about digital productsEscalation and rerouting of issues to other departmentsRequired skills Fluent in DutchWorking proficiency in EnglishExcellent communication skillsComputer skills: MS Office, Internet Explorer, Windows, and Mozilla ThunderbirdSystem skills: Chat, WhatsApp, Internal, and Bol.Com systemsTyping speed: Minimum 120 characters per minute with 80% accuracyNumerical and analytical insightOur ideal candidate is A natural team player - we believe in supporting and developing our peopleSomeone who loves to give and receive fantastic customer serviceCommunicates in a friendly and professional mannerGood at listening, inquiring, summarizing and advisingFlexible, result-oriented, empathetic, a team playerVerbally strong communicatorAdapts to changesSwitches between communication channels with easeBuilds a good relationship with the customerEnjoys competition and aspires to be the bestBenefits Excellent benefits packageMultilingual and excellent work environmentExtensive trainingAdaptation to Greek culture and Greek language coursesInternal employee incentivesLocated in an amazing office in Greece with excellent transport linksExcellent relocation package with a great support system for non-local hiresPrivate health coverageEnjoy life in Greece with loads of social sports eventsLocation Remote, must be based in Greece#J-18808-Ljbffr