.THE OPPORTUNITY: Medialab are the UK's leading independent media planning, buying and data agency. As we continue our incredible growth story, we want to ensure we have the ability to scale seamlessly while maintaining the core values that have guided us so far.Reporting into the Chief Operating Officer and co-founder, the Director of Operations will be responsible for developing and implementing operational processes that drive efficiency, cost-effectiveness and quality across Medialab to ensure we have best in class and future-facing systems and process that reflects the brilliant work we do for our clients. KEY RESPONSIBILITIES: Process / 'Systemology' - Evaluate existing process within the business, identify gaps and ensure consistent use across Medialab to provide efficiency and scalability.- Encourage a culture of continuous improvement and identify bottlenecks.Client Operations Efficiency - Working with the Client Managing Directors to ensure client operational efficiency within team and smooth running of recently embedded revised team structure.- Working with Finance to make month end billing process more efficient and better use of current media trading / invoicing platform.- Medialab Services audit reviewing what we offer, where the gaps are and how we teams can maximise organic growth across channels and services.- Contract management process within client teams to ensure Scopes of Work and SLAs in practice are reflective of what we agreed to do; review of contract renewal process to ensure a proactive approach to client conversations.- As part of Medialab's continued learnings and implementation of AI, drive change within the business to ensure the efficiencies of AI.- Collaborate with internal teams to identify where AI can be best applied, enabling teams to work more efficiently and transform process.Office Management - Responsible for the Office Manager and working closely with them to ensure we have a working home that we are proud of and is conducive to productivity and growth while being a welcoming space for our team and our clients.Internal systems / Communications - Evaluate the use of existing systems and tools to ensure they meet the needs of Medialab for the now and next.- Report and implement the so what of why we have them and streamline existing internal communication platforms to drive efficiency and enhance collaboration.- Communicating and embedding Medialab's Golden Rules to ensure efficient and productive ways of working are adopted in line with our values.Information Technology - Manage the relationship with our external Master Service Provider to monitor their effectiveness, proactively assess and manage Medialab's risk and oversee information security compliance.- Assess future needs to ensure continuous improvement