THE OPPORTUNITY: Medialab are the UK's leading independent media planning, buying and data agency. As we continue our incredible growth story, we want to ensure we have the ability to scale seamlessly while maintaining the core values that have guided us so far. Reporting into the Chief Operating Officer and co-founder, the Director of Operations will be responsible for developing and implementing operational processes that drive efficiency, cost-effectiveness and quality across Medialab to ensure we have best in class and future-facing systems and process that reflects the brilliant work we do for our clients.KEY RESPONSIBILITIES:Process/'Systemology': Evaluate existing process within the business, identify gaps and ensure consistent use across Medialab to provide efficiency and scalability. Encourage a culture of continuous improvement and identify bottlenecks.Client Operations Efficiency: Work with the Client Managing Directors to ensure client operational efficiency within team and smooth running of recently embedded revised team structure. Work with Finance to make month end billing process more efficient and better use of current media trading/invoicing platform.Medialab Services audit: Review what we offer, identify gaps, and maximize organic growth across channels and services.Contract management: Ensure Scopes of Work and SLAs in practice are reflective of agreements; review contract renewal process to ensure a proactive approach to client conversations.AI: Drive change within the business to ensure the efficiencies of AI. Collaborate with internal teams to identify where AI can be best applied, enabling teams to work more efficiently and transform processes.Office Management: Responsible for the Office Manager and ensure a productive and welcoming working environment for our team and clients.Internal systems/Communications: Evaluate existing systems and tools to ensure they meet Medialab's needs. Streamline internal communication platforms to drive efficiency and enhance collaboration.Information Technology: Manage the relationship with our external Master Service Provider to monitor effectiveness, manage Medialab's risk, and oversee information security compliance.Sustainability: Ensure the ESG/Sustainability Lead is driving change within Medialab across both internal emissions and client work. Embed ESG initiatives into operational processes and strategy.SKILLS & EXPERIENCE:Significant relevant experience in operational leadership role with a track record of implementing and managing process and efficiency.Proactive with the ability to drive change and foresee future needs.Data-driven with strong analytical and problem-solving skills, focusing on continuous improvement.Experience with project management methodologies and tools to drive effective delivery.Commercial acumen with the ability to manage budgets, identify cost-efficiencies, and maximize resources.Strong communication, interpersonal, and management skills.Broad knowledge of IT/information security, systems, tools, and technology.Ability to manage senior relationships and report at Board level.Ability to work independently and manage multiple projects and tasks.WHAT TO EXPECT FROM US:Working at Medialab comes with lots of perks including a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events, and big summer/end of year parties. On top of that, we offer extra incentives which make life at Medialab even more rewarding: 25 days holiday (plus office closure between Christmas and New Year), Birthday day off, Mental Health Awareness Day off, Holiday buying scheme, Hybrid working, Flexi-hours, Work abroad scheme, Private Medical Insurance, Health Cash Plan, Life Assurance, Discounted Gym Membership & Retail discounts, Quarterly reviews to enhance career progression, Professional development and training, CPD Platinum accreditation by the IPA, Internal mentoring programme, Membership to Bloom, Charity volunteering days fully paid, Free access to Health and Wellbeing Apps, Free professional counselling, Access to Mental Health Allies, Industry leading enhanced parental leave pay for new parents.WHO WE ARE:Medialab is the UK's leading independent media agency, and one of the fastest growing. We're a media agency that's made differently. Purpose-led, data-driven, founder-run, and proudly independent. Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including SunLife, Standard Life, Laithwaites Wine, EMMA, Save the Children, Mind, Guide Dogs, Alzheimer's Society, RNLI, and Clearscore. We're a diverse team of 150 people (and growing), based near Oxford Circus. Our people-first, purpose-driven culture has been key to our success. We commit to creating a more sustainable future through our partnership with FuturePlus, and foster a diverse and inclusive culture. We offer a supportive environment for working parents, carers, and flexible working opportunities to all, from day one. Our entrepreneurial spirit means success is rewarded, which our employees agree with, by supporting our place in Campaign's 'Best Places to work' for 4 years in a row, and we recently won Silver in Campaign's Agency of the Year Awards.
#J-18808-Ljbffr