Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our role Director of Analytics for those who are goal and success-oriented.Tasks in the role:Leading a team of retention data analysts in the proactive development of reporting on key metrics, actionable insights, testing plans, and optimization recommendations.Overseeing the data, analytics, and compensation delivery workflow of the Retention Division.Providing constructive and timely performance evaluations.Handling discipline and termination of retention data analyst staff in accordance with company policy.Responsible for all aspects of retention division data strategy, analytics, reporting, and governance.Supporting the execution of key deliverables such as Retention reporting, monthly reporting packages, Quarterly C-Suite updates, Quarterly Business Reviews, and All Hands presentations.Responsible for ensuring Retention department compensation programs, including the design, implementation, and administration of Retention department variable compensation policies and processes.Building models, analyzing data, creating reports, generating insights, making specific and actionable recommendations, and influencing business.Performing detailed root cause analysis to expose critical drivers of performance that will ultimately inform strategic initiatives, goals, priorities, and performance indicators.Interfacing with executive stakeholders to present work while meeting expectations for timelines, accuracy, quality, and overall business impact.Collaborating regularly with Retention leadership on key "asks" to drive better efficiency in customer success automation.Building close relationships with Retention leadership to ensure consistent coordination and buy-in on all Retention operations processes.Partnering with customer success team leadership to optimize the effectiveness of retention processes and drive continuous adoption of forecasting methods.Leveraging various customer success automation solutions, including Salesforce, Tableau, and other BI tools, to deliver accurate and relevant dashboard reporting.Reviewing Retention division performance data and creating insights and themes.Facilitating the Retention department variable compensation process, including (but not limited to) collection of recommendations, consolidation for review, and communication of approvals when the process is complete.Requirements:Who we are looking for:A bachelor's degree is required.7-10 years experience leading an analytics team, 3+ years supporting Customer Success/Support in a SaaS or high-transaction environment.A proven track record of linking data and analytics to business strategy, financial performance, and operations to drive impact is highly desired.#J-18808-Ljbffr
