.When you join the world's leading Research & Advisory company, you'll be part of a team that values curiosity, expert insights, bold ideas, and intellectual courage. As a Gartner analyst, you'll not only use your knowledge and experience to help clients solve complex issues and deliver on key initiatives, but you will also grow your career and the scope of your impact across industries.About this role: Gartner analysts are industry thought leaders who create must-have research and provide advice to world-leading organizations. You will help shape the way that CRM platforms are changing the landscape of customer relationships for leading organizations worldwide.You will use your expertise and the insights you gain during your Gartner career to guide technical architects, solution architects, engineers, and senior technologists across a wide range of industries, geographies, and sizes. Conversely, our team will help you grow and expand your knowledge and expertise throughout your career at Gartner.What you will do: Gartner experts share our knowledge directly through published research, video calls with clients, and conferences worldwide. Your responsibilities will include:Developing thought-leading must-have research.Providing advice to clients on both tactical technology and strategic initiatives.Collaborating with your colleagues to advance technical research.Supporting the Gartner sales team with virtual tech briefings and video calls with potential clients.Delivering presentations at Gartner events and conferences.Expanding your knowledge and areas of expertise through continuous learning.What you will need: We are seeking individuals with experience architecting, implementing, integrating, and/or developing CRM solutions that support complex client needs. Someone who has a good understanding of customer data management, customer engagement, and the technologies that support them. He or she will also be able to go beyond the technology and understand how it supports organizations' most critical priorities.Below is a list of requirements for this role:10+ years of hands-on technical experience with Microsoft Dynamics 365 CRM, Microsoft Dynamics (on-prem), Microsoft Power Platform.Experience with other CRM platforms such as Salesforce, Oracle, SAP is a plus.Understanding of Dynamics 365 CRM technical architecture, data modeling and best practices for implementation, integration, customization, and automation.Experience with Azure cloud service and architecture.Understanding of software management, release management, code versioning best practices, and deployment methodologies will be beneficial.Experience with applications that support one of the following: sales, customer service, marketing, or digital commerce and how these integrate to support the customer experience and an enterprise customer technology platform