.Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you! All IT needs for Schneider Electric are managed by Schneider Digital; spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers. We are seeking a talented individual to join the team as a Digital Employee Experience Tech Partner responsible for supporting Schneider Electric workplace and infrastructure equipment (including network-related ones) physically on-location at Schneider Electric facilities in Sant Boi de Llobregat. What will you do? Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk. Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one. Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, under the control of the remote administration team. Ownership of Local equipment and data. Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with a high level of services. Deploy and manage non-network attached printers, storage devices, and miscellaneous peripherals. Provide IT support based on TechStop model. Provide physical on-site and/or remote support services for end users in remote locations. Provide on-site support for any activities for server maintenance upgrades. Provide L1 support for audio/visual equipment. Provide VIP support with a high level of services. Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users. Perform and support hardware and software IMACDs, reinstallations, updates, and downloads. To be aligned with Employee Experience teams & strategy. To be Digital Citizen model, business partner, and IT role model. Be a partner in change management adoption, new ways of working, and ATAWAD. To be guarantor of Schneider Digital Strategy, policies, and rules. What qualifications will make you successful for this role? 3+ years end user support experience in different platforms. Experienced with ITSM tools and VIP users support. Microsoft certified professional. Familiarity with SCCM, AD, McAfee, MS Outlook, Office 365, Service Now