Position
Deputy Boutique Manager
TAG HEUER BOUTIQUE ASSISTANT MANAGER IS... ...A PERFORMANCE-DRIVEN SALES EXPERT Plays an active role on the sales floor, increasing boutique sales and achieving the objectives.Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales...), identifies business opportunities and establishes 360° action plans to tackle them.Stays updated on the watch industry and local market competitive environment.... A TEAM LEADER Supports the boutique manager setting individual and collective objectives, following the performance, and realizing reviews of the team members.Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles.Ensures team's motivation and cohesion while promoting a positive, inclusive and supportive work environment.Supports the process to identify and hire new team members.... A TAG HEUER AMBASSADOR Ensures an outstanding service is offered to all visitors in store.Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines.Proactively networks and connects with local people of influence.... A CLIENT DEVELOPMENT SPECIALIST Leads the team to develop long-term relationships with clients.Supports the boutique manager setting and following collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments...).Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.Supports the planning of events in line with brand strategy and guidelines, coordination of all stakeholders and assessment of the ROI.... AN OPERATIONS EXCELLENCE SUPERVISOR Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.Ensures compliance with internal control policy.Supervises the store expenses and maintenance.PROFILE REQUIRED Management experience in a luxury retail environmentCreative business driver, results-orientedExcellent interpersonal, communication and presentation skillsInspirational leader, able to coach and develop a high-performing teamClient-centric mindset, focused on recruiting new clients and growing the active client baseAgile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needsLANGUAGES Native or fluent in SpanishFluent in EnglishAdditional information Compensation: Salary + Commission, Private healthcare, pension, life cover, uniform allotment, exclusive staff sales, and continuous learning opportunities.
At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.
LVMH offers and supports a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees). We promote and encourage building a community within your workplace, and with that a safe space for all.
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