Position
The Department Manager works closely with the Store Manager to support the store's organization and contributes to the proper running of its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-to-day management.
Job ResponsibilitiesCategory Sales Management and Business Development: Lead and develop the business of the department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders. Monitor and achieve category department performance with relevant KPIs; analyze the category business, propose and implement action plans to improve results; set category performance targets for the team and individuals with the Store Manager; be sensitive to competitors' trading activities and give feedback to the Store Manager.Client Management: Leverage all clienteling tools to achieve Department and Store business goals; demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities; manage customer service quality to meet customer expectations by offering excellent customer service standards; improve Mystery Shopper results with action plans; implement appropriate CRM tools and develop loyal customers for the particular product category; act as brand category ambassador to educate VIP and new clients; participate in ad-hoc clientele projects.Operations and Visual Merchandising: Ensure that merchandise is properly managed, displayed, stored, and maintained by the team; maintain inventory accuracy and shrink rates within company standards; report to Stock Planning and Merchandising team when there is an out of stock on best sellers; maintain visual merchandising consistent with company standards; align periodically visual merchandising and sales performance; make the best out of the display and proximity storage.Team Management and Development: Discuss individual performance every month and coach team members; motivate the team to perform at their highest level to meet individual and store objectives; organize the team efficiently according to business needs and delegate responsibilities; translate strategic and business goals into concrete individual actions and objectives; conduct category training for the team; execute the in-store training routine set by the Store Manager.Profile5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.Master's Degree or equivalent is preferred.Manages own image standards at a high level.Strong selling and communication skills are necessary.Excellent relationship skills, self-reliant.Confidence, organizational skills, professionalism.Client focus with great business acumen.Administration and financial skills.Computer skills and Retail management system knowledge.Goal-oriented approach, multitasking.
#J-18808-Ljbffr
