Department Manager - Men Collection - BarcelonaPosition: The Department Manager works closely with the Store Manager to support the store's organization and contributes to running department activities, meeting KPIs, and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-to-day management.
Job Responsibilities: Category Sales Management and Business Development: Lead and develop the business of the Department by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders. Monitor and achieve category department performance with relevant KPIs; Analyze the category business, propose and implement action plans to improve results; Set category performance targets for the team and individuals with the Store Manager; Be sensitive to competitors' trading activities and provide feedback to the Store Manager.Client Management: Leverage all clienteling tools to achieve Department and Store business goals; Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities; Manage customer service quality to meet customer expectations by offering excellent customer service standards; Improve Mystery Shopper Results with action plans; Implement appropriate CRM tools and develop loyal customers of the particular product category; Act as brand category ambassador to educate VIP and new Clients; Participate in ad-hoc Clientele projects.Operations and Visual Merchandising: Ensure that merchandise is properly managed, displayed, stored, and maintained by the team; Maintain inventory accuracy and shrink rates within company standards; Report to Stock Planning and Merchandising team when there is an out of stock on best sellers; Maintain Visual Merchandising consistent with Company standards; Align periodically visual merchandising and sales performance; Make the best out of the display and proximity storage.Team Management and Development: Discuss individual performance every month and coach team members; Motivate the team to perform at their highest level to meet individual and store objectives; Organize the team efficiently according to business needs and delegate responsibility; Translate strategic and business goals into concrete and individual actions and objectives; Conduct category training for the team; Execute the in-store training routine set by the Store Manager.Profile: 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.Master's Degree or equivalent is preferred.Manages own image standards at a high level.Strong selling and communication skills are necessary.Excellent relationship skills, self-reliant, confidence, organizational skills, professionalism.Client focus with great business acumen.Administration and financial skills.Computer skills and Retail management system knowledge.Goal-oriented approach, multitasking.Fluency in English; a third language will be considered a plus.Additional Information: Contract: CDI
Experience: Minimum 10 years
Type: Full Time
Function: Retail/Magasin
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