Department Manager

Position Overview

- Embrace the Customer service model and drive positive behaviors around the company focus areas.

- Deliver the business initiatives to support the brand business vision and increase productivity.

- Lead & develop the team to deliver the RL Selling Culture.

- Execute the Brand Presentation guidelines to further enhance the RL Selling Culture.
Essential Duties & Responsibilities

- Exceed sales and profitability targets.

- Deliver sales and profitability through key metrics: KPI.

- Deploy Staff resource to match skill/experience & customer requirements.

- Adopt tools & processes to improve employee efficiency & increase productivity.

- Understand and support budgetary requirements to increase the store profitability.

- Manage & maintain a safe working environment for customers and employees.

- Maintain compliance of all company policy & procedures including health and safety and employment legislation.

- Partner with the operations manager and implement action plans to minimize shrink and improve store compliance.
Experience, Skills & Knowledge

- Previous managerial experience with a fast paced high volume retail environment.

- Work autonomously and give proactive guidance to team in a fast paced and dynamic environment.

- Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience).

- Able to prioritize work load, meet tight deadlines and specified standards.

- Excellent organizational, planning and time management skills.

- Excellent communication skills and the ability to engage, motivate and influence direct team and others.

- Required languages: English.

- Computer skills: MS Office.

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