Data Privacy Cases Specialist

Data Privacy cases SpecialistAs you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!
We're seeking an experienced Data Privacy cases Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage Data Privacy cases directly reporting to the VIP Customer Communications Team Lead and being part of the eDreams ODIGEO Communications team, which is in a strong growth environment and is based in our Barcelona office. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of the e-commerce, tourism, consumer and data protection regulations.This role is temporary but with the potential for further opportunities within the team depending on needs and performance.Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.
20 million customers – 44 markets – 5 brands – 5.2M members in Prime
16.2 million bookings FY23 - More than 50,000 bookings per day - 100 million daily user searches
1400 employees – More than 50 different nationalities - 99% permanent contracts - 36.3 average age
We're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Data Privacy cases Specialist in the Communications team, you will be in charge of:Customer Privacy Requests: Receive and process privacy-related requests submitted through the company's online form, ensuring confidentiality and adherence to company policies.Data Privacy Query Management: Address data privacy inquiries referred by other team members with accuracy and efficiency.Sensitive Privacy Case Handling: Manage complex data privacy cases with diligence and discretion.External Authority Requests: Handle and respond to official requests from external authorities in full compliance with legal and regulatory requirements.Cross-Departmental Coordination: Collaborate with relevant departments, especially the DPO, to ensure all privacy requests are appropriately managed.Customer Rights Assurance: Provide timely, precise responses to customers regarding their data privacy rights.Official Data Requests: Oversee and fulfill data-related requests from authorities in alignment with data privacy regulations.VIP Communications Support: Assist with VIP Communications projects, providing support to team members as needed.Performance Measurement and Reporting: Analyze, measure, and report on the effectiveness of privacy initiatives to drive continuous improvement.What you need to succeed:Job Requirements:Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:Strong knowledge and understanding of the Data Protection Regulations (mainly EU) and its requirements.Previous experience in a customer service-based role with a focus on GDPR rights management.Familiarity with privacy management platforms, such as Onetrust or similar systems.Excellent organizational and time management skills to handle multiple privacy requests simultaneously.Ability to interpret and apply GDPR principles to practical situations, ensuring compliance.Exceptional attention to detail and accuracy in managing and processing personal data.Strong written and verbal communication skills to effectively communicate with customers and stakeholders.Understanding of the travel industry and related data protection considerations is preferred.Ability to work with G-suite.Excellent writing and communication skills, you should be able to work with legal vocabulary and have an excellent grammar at least in one of the following languages at native level: German, English, Italian, French; and/or in two languages Catalan and Spanish. Proficient level of English and Spanish is a must.Passionate for the travel industry;Ethical and trustworthy approach to handling sensitive personal data.Excellent problem-solving skills with the ability to analyze complex situations and provide appropriate solutions.Strong interpersonal skills to interact with customers, colleagues, and law enforcement authorities professionally.Ability to work independently and collaboratively in a dynamic and fast-paced environment.Proactive mindset with a commitment to continuous learning and professional development in the field of data protection and privacy.Valuable:Data Protection Officer (DPO) qualification is desired, or someone with a strong understanding of GDPR in Europe and previous experience in a similar GDPR-focused role. Also US understanding will be considered as a plus.Other languages will be an advantage, including: German, English, Spanish, Italian, French, Norwegian, Swedish, Dutch, Catalan, Euskera, Galician and/or Portuguese.What's in it for you
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:A rewarding Compensation package! Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.
Apply now!We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.#LI-AJ1#LI-Hybrid