Danish Customer Experience Specialist

Email Join our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for individuals who are passionate about customer satisfaction and fluent in Danish.As a Danish Customer Experience Specialist, you will be responsible for:Providing outstanding customer support through various channels, including chats, calls, social media queries, and emailsOffering product and service information to customersResearching and gathering the necessary information to meet customer needsManaging and resolving customer complaints in a timely and efficient mannerMaintaining an up-to-date customer information systemIdentifying and escalating priority issues to ensure prompt resolutionsFollowing up on customer calls when necessaryRequirementsFluent in Danish (verbal and written)Strong command of EnglishPrior customer service experience is preferredExcellent communication skills, both verbal and writtenCustomer-oriented with a strong focus on providing exceptional serviceStrong problem-solving skillsAbility to work in a fast-paced environmentProficient in using technology and computer systemsWillingness to go the extra mile to exceed customer expectationsBenefitsMonthly Salary Plus Performance Incentive Función laboral Otro #J-18808-Ljbffr